Cancellation & refund policy

1. Free trial

The 7-day free trial costs nothing and needs no card. If you do not choose a plan, nothing is charged.

2. Monthly plans

You can cancel a monthly plan at any time. Cancellation takes effect at the end of the month you have already paid for, and you can keep using the Service until then. We do not refund part-months.

3. Yearly plans

If you cancel a yearly plan within 14 days of the first payment, we will refund it in full. After 14 days, yearly plans are not refundable, but you keep full access until the end of the paid year and the plan will not renew.

4. Upgrades and downgrades

Upgrades take effect immediately; we charge only the difference for the rest of your billing period. Downgrades take effect from your next billing date and do not create a refund for the current period.

5. If something goes wrong on our side

If a fault in the online Service caused by us stops you from trading for more than 4 consecutive hours during your opening hours, tell us within 7 days and we will add a service credit to your next invoice in proportion to the time lost.

6. How to cancel

Email [support email] or message us on WhatsApp at [+971 WhatsApp number] from the account owner's registered contact details, telling us your business name and which plan to cancel. We confirm every cancellation in writing.

7. How refunds are paid

Approved refunds are paid to the original payment method within 14 days. Bank charges for international transfers, if any, are deducted. A VAT credit note is issued for every refund.

8. Hardware and services

Hardware bought through us follows the supplier's return and warranty terms. Completed set-up, training and custom work are not refundable.

9. Your data after cancelling

Before your plan ends, back up your data from Settings → Back up data. You can request an export for 30 days after the plan ends.