Help when you need it, including the dinner rush.
Every plan includes setup, training and support from a team that knows restaurants. Reach us in English or Arabic.
How fast we respond
Target first-response times during support hours.
| Issue | Example | Starter | Professional | Enterprise |
|---|---|---|---|---|
| Urgent | You cannot take orders or payments | 1 hour | 30 minutes | 15 minutes |
| High | A feature is not working but you can trade | 4 hours | 2 hours | 1 hour |
| Normal | Questions, menu changes, how-to | 1 working day | 4 hours | 2 hours |
Getting you live
Included with every plan.
- Kick-off call
We learn how you run service, your menu and your devices.
- Menu setup
Send your menu as a PDF, spreadsheet or photo and we load it with names in your second language and prices.
- Device setup
We help you install Tablyvio on your tills and kitchen screens and connect the printer.
- Staff training
A short session for cashiers, waiters and kitchen. Professional and Enterprise get a follow-up session.
- First service
We stay on call for your first service and check in after a week.
Help articles
Quick answers to the questions we hear most.
Getting started
How do I sign in?
Open Tablyvio and enter your 4-digit staff PIN. Owners and managers add staff and set PINs in Settings → Staff & PINs.
How do I choose the receipt language?
Go to Settings → Outlet details and pick Receipt & menu language: English only, or English plus one of 68 languages. Enter your outlet name in that language too, then tap Preview a receipt.
How do I put our business details on receipts?
In Settings → Outlet details, enter your outlet name, your tax number, invoice prefix and address, then save.
How do I add or change menu items?
Open Menu, click Add item or Edit, and fill in the names, price, calories, allergens, station and options. Add a recipe so stock and food cost stay accurate.
Daily service
How do I mark an item as sold out?
In Menu, switch the item from On to Off (86). It shows as sold out on the till straight away.
How do I split a bill?
Tap Pay, choose how many guests to split between, take the first payment, and repeat until the balance is zero.
A cashier made a mistake on a sent item. What now?
Tap Void on the line, pick a reason and ask a manager to enter their PIN. The void appears in the end-of-day report.
How do I refund a sale?
Open Sales, find the invoice, tap Refund, choose a reason and have a manager approve it. A numbered credit note is created and VAT is reduced.
End of day & data
How do I close the day?
A manager opens Reports and taps Close day (Z report). Check the cash in the drawer against the cash expected first.
How do I back up my data?
Go to Settings → Back up data and save the file somewhere safe, such as your email or cloud storage. Do it at the end of every day.
How do I move to a new computer?
Back up on the old computer, open Tablyvio on the new one, go to Settings → Restore from backup and choose the file.
How do I print receipts?
Use the installed app or open Tablyvio in your browser, then tap Print receipt after payment. Choose your receipt printer the first time and set the paper size to 80 mm.
Still stuck?
Message us on WhatsApp with a photo of your screen and we'll sort it out.